At our company, we are dedicated to delivering high-quality second-hand laptops to customers worldwide, with customer satisfaction as our top priority. Given the complexities of international trade and logistics, we kindly ask that you review the following policy carefully to fully understand your rights and our responsibilities.
1. Warranty Coverage
Every device we ship comes with a 30-day functional warranty, which covers:
- Hardware malfunctions not caused by user damage;
- Major issues that significantly affect functionality (e.g., device won’t power on, no display);
- Functional damage caused during shipping (must be reported within 48 hours of receiving the item, along with clear photo or video proof and notification to our support team).
Please Note: If your package shows signs of cosmetic damage caused during shipping (e.g., cracked casing, impact marks), we strongly recommend taking photos or videos during unboxing and contacting our customer service immediately. We’ll do our best to assist you.
2. What Is Not Covered
As we deal in used electronic products and international returns involve complicated logistics and customs, the following situations are not eligible for return or warranty service:
- Personal preferences (e.g., “don’t like it,” “not as expected,” “system language,” or “keyboard layout doesn’t suit me”);
- Non-functional concerns such as minor scratches, normal signs of use, or slight cosmetic imperfections;
- Returns due to incorrect shipping address provided, refusal to accept the package, or failure to receive it;
- Any damage or issues occurring after warranty seals have been tampered with, or following unauthorized disassembly, repairs, or replacement of internal components.
3. After-Sales Support
If your device is eligible under our warranty, we will provide support in one of the following ways:
- Free remote technical assistance;
- Replacement of specific faulty components (based on inventory availability);
- Replacement of the entire unit (in cases of serious failure and if stock is available);
- A refund (only when no replacement or repair solution is available).
To apply for after-sales support, please prepare and submit the following:
- Your order number
- A detailed description of the issue
- Photo or video evidence of the problem
Then contact our customer service team for verification and further assistance.
4. International Shipping & Costs
- If a confirmed major quality issue requires return for repair, we will evaluate the logistics case by case and may partially or fully cover the return shipping cost.
- For returns initiated by the customer due to non-quality-related reasons, all shipping fees and related costs will be the customer’s responsibility, and we reserve the right to refuse such returns.
5. Warranty Seal & Disassembly Policy
To ensure the validity of your warranty, all devices are shipped with a tamper-proof warranty label issued by our company.
- If the label is found damaged, removed, or tampered with, the warranty will be void.Please do not disassemble or attempt to repair or replace any internal parts on your own, as this may affect your eligibility for after-sales service.
- If inspection or component replacement is needed, please contact our customer service first — we’ll be happy to assist you with the proper procedure.
6.Important Reminder Before Ordering
Please make sure to double-check the product specifications, system language, and keyboard layout before placing your order.
If you are unsure, feel free to contact us — we’re here to help you choose the right product for your needs.
7.Customer Support
Email: [email protected]
WhatsApp / WeChat: +86 19128205503
We’re here to provide you with fast, friendly, and professional support. Thank you for choosing us!