1.Are the laptops you sell genuine? Are they new or second-hand?
All of our laptops are genuine branded products, sourced through official channels or professionally refurbished. Each device undergoes thorough inspection, cleaning, and functional testing. We primarily offer high-condition, original and activated second-hand laptops (95%–99% like new), with stable performance and good appearance.
Detailed specifications, condition, and configuration of each unit are clearly listed on the product page. Before shipping, every laptop is carefully quality-checked to ensure you receive a device that looks great and performs reliably.
2. Which countries do you support shipping to?
We offer worldwide shipping to most countries and regions. You can check if your location is eligible during the checkout process by entering your shipping address.
For certain remote areas or regions affected by policy restrictions, payment and delivery options may be limited or require additional confirmation. If you’re unable to select a shipping method for your location, please contact our customer service before placing your order—we’ll be happy to help find a suitable shipping solution.
3. How to calculate freight and taxes？
1. Free Shipping Policy
We offer free shipping on orders with a total value of $2,088 USD or above (including $2,088).
2. Standard Global Shipping Rates
For most countries and regions, standard shipping fees are as follows:
- Ultrabooks / Lightweight laptops: $29.99 USD
- Gaming laptops / Heavier models: $49.99 USD
3. Tax-Inclusive Countries
We offer tax-inclusive delivery to the following countries and regions. You won’t need to pay any additional customs fees upon delivery—the price you pay at checkout is the final price.
Please note: While taxes are covered, tracking visibility may be limited during transit.
Tax-inclusive countries include:
Malaysia, United States, United Kingdom, Germany, France, Spain, Italy, Sweden, Australia, New Zealand, Austria, Netherlands, Belgium, Portugal, Poland, Hungary, Mexico, Canada, Philippines, Thailand, Vietnam, Cambodia, Laos, Saudi Arabia, Greece, Switzerland, Norway, Czech Republic, Denmark, Estonia, Finland, Lithuania, Luxembourg, Slovenia, Slovakia, Latvia, Bulgaria, Romania, Croatia, Ireland, and more.
We are constantly expanding our tax-inclusive shipping coverage.
If you have urgent delivery needs, please contact us before placing your order. We can arrange DHL, UPS, FedEx, or other express services based on your request. Shipping cost and delivery time will be confirmed accordingly.
4. For Countries Not Covered by Tax-Inclusive Service
For regions not listed above, we will ship your order via international express services such as DHL, UPS, or FedEx. In these cases, you will be responsible for any customs duties or taxes upon delivery. However, full tracking will be available throughout the shipping process.
4. How to ship after placing an order?
Once your order is successfully paid, we will process and ship it within 2–3 business days.
Based on your destination country, we will automatically select the most efficient shipping method (via dedicated logistics channels).
A tracking number will be provided for each order, allowing you to check the delivery status at any time.
For assistance, feel free to contact our customer support at: [email protected]
5. How long does it take to receive the goods after the order is shipped?
Delivery times may vary depending on the destination country’s logistics efficiency and customs clearance process.
Estimated delivery times are as follows:
- 8–20 business days: Standard delivery via reliable cross-border shipping channels, offering a good balance between cost and speed.
- 3–10 business days: Expedited delivery using international express services such as DHL, UPS, or FedEx.
Please note: Actual delivery times may be affected by local customs policies, public holidays, or unforeseen circumstances. We appreciate your understanding and patience.
6. Is the English system pre-installed when leaving the factory? Can the language be changed?
Yes, all devices come with the English version of Windows pre-installed by default.
If you prefer a different language, you can easily switch to your preferred language in the system settings, or contact our customer support team for assistance.
For help, feel free to reach out at: [email protected]
7. What accessories does each computer come with?
Each laptop is shipped with the following standard accessories:
- Original or compatible power adapter / charger
- Protective shockproof packaging box (may be original or high-quality replacement packaging)
8. Do you provide after-sales guarantee for second-hand laptops?
Yes, we provide a 30-day warranty for every device.
If your product arrives with any non-human (non-accidental) damage, please contact us within 48 hours of delivery and provide photos or a video as evidence.
Based on the situation, we will arrange appropriate after-sales support to ensure a worry-free shopping experience.
9. How to establish a long-term cooperative relationship with you?
We welcome distributors, wholesalers, retailers, and platform sellers worldwide to partner with us.
If you are interested in wholesale purchasing, please contact us for pricing, customization options, and long-term cooperation plans:
📧 Email: [email protected]
📱 WhatsApp / WeChat: +86 191 2820 5503